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  • Cat & Dog - Products for Cat and Dog
  • Birdie - Products for Birds
  • Rodix - Products for Rodents
  • Aqualive - Products for Aquariums
  • Reptilia - Products for Reptiles

All data of buyers will be treated in full respect of the Italian privacy law (Art. 30 Legislative Decree 196/03): for more information see paragraph 18 (AND PROCESSING OF PERSONAL DATA - PRIVACY POLICY).

1. DEFINITION AND IDENTITY PARTNER OF CONTRACT is a domain that is registered and is from "Also Ltd." in Messina (ME), S.S. 114 km 4,260 CONTESSE-98125 Messina, VAT and tax code 02981310838, and registration number with the Register of Companies of Messina ME-02981310838, REA registration no. 205892, hereinafter referred to as "Supplier", and is aimed at the sale of pet products online. The term "customer" means any natural person who intends to purchase goods from the supplier. The Supplier sells the goods "on line", ie through the system of distance communication called "Internet".

Users who wish to avail themselves of the services on the site are to proceed to registration. The person who shall register warrants that it has read the privacy and the personal data provided are true, correct and up to date, taking all responsibility for the information provided. If there are variations on the user you undertake to inform society of the updates as soon as possible.
The user is solely responsible for the custody and use of the password given at registration. Any abuse or misuse of the site operated through the use of his credentials identification (username and password) you will respond by its own even if he wanted to or not attributable to third parties.
The contract between Also LTD and the Customer shall be concluded with the acceptance, even partial, by Also srl. This acceptance is automatic, unless otherwise notified, by any means, to the customer. By placing an order in the manner provided, the Customer declares to have read all the information provided to him during the purchase process, and be aware of and accept all the conditions published on this site, relating to the sale, delivery, payment, warranty and any other information brought to the attention of the user on the same site, the user expressly declares to have read and understood prior to the execution of purchase as applicable and binding as between the parties.

Once the purchase process online, the customer will print or save an electronic copy but keep these general conditions of sale, subject to the provisions of art. 53 of the Consumer Code.

All products on the site are described in detail in the product data sheets. In relation to the diversity of rendering software and internet browsing of each monitor, the Supplier can not be held responsible for any inaccuracies in the reference images of the products. Product images posted on the website are indicative. In the absence of specific indications in order notes it will not be lamented the lack of compliance of purchase.
All products sold by the Supplier belong to a high quality standard, any guarantees provided legally are supplied directly by manufacturers. Therefore, the reference standards and the procedure for implementing the guarantee are the same as indicated by the manufacturer on the packaging.

The Supplier shall not be in any way responsible for the temporary or permanent unavailability of one or more products. In case of unavailability, even temporary, of the products required, the Supplier undertakes to inform the customer in the manner prescribed by art. 54 of Legislative Decree 206/2005 and not to charge the customer the corresponding Price or, in the case of advance payment, refund the customer the purchase if it receives the request.


All products and prices shown on the site constitutes an offer to the public with the limitations and procedures contained in the Site and in these general conditions of sale.
The offers on the site are valid only for the availability of the stock. Provider reserves the right to modify and / or terminate the offers in accordance with art. 1336 Civil Code

5. Selling price
The price is calculated at the order, without any consideration of increases or decreases in price, even for promotions, may have occurred previously or subsequently that ended. The cost of delivery is included in the price of products.

The Supplier may accept only one discount coupon per order where present and authorized.

The order placed by Customer will be binding only if the entire order process will be completed regularly and properly without any detection of error messages from the site.

The contract may be considered complete when the customer:

It will have completed the digital card containing his identification data. The customer elects to home the place indicated in the registration form; must be present: the number, the ZIP code of the area, the name or number shown on the doorbell, the phone number where the customer can be contacted. With the inclusion of the telephone number and email address, you agree to use such means of communication by the Supplier and its employees. Before confirming the order the customer potràsempre further verify the accuracy of data entered by viewing the page with the data currently recorded on EDIT PROFILE.

- will select the type of payment you want to adopt.

L'ordine si intende accettato dal Fornitore all'atto della spedizione della merce. Il Cliente è tenuto ad inserire nella scheda di registrazione solo e solamente i propri dati anagrafici ed i propri riferimenti telefonici ed elettronici; non potrà pertanto inserire dati di terze persone né, tanto meno, dati falsi e/o di fantasia. Non potranno essere accettati ordini emessi da minori. Il Fornitore si riserva di perseguire legalmente ogni violazione ed abuso, nell'interesse dei Clienti, e si riserva inoltre il diritto di rifiutare un ordine. 

In your mail box the customer will receive confirmation of your order with a summary of the products, their prices and applicable particular order itself. If you do not receive the order confirmation this could be caused by a problem in the order and it would be advisable to contact your supplier to the email address: to verify that the order has arrived.


The customer can pay his choice by:

Credit cards (Visa and Mastercard). The payment is made, together with the shipment of the order, getting in touch with the secure connection of PayPal's secure server, using the security system SSL (Secure Socket Layer). Nobody oltrePAyPal, which verifies the validity of the data, may be aware of the codes of credit card used by the customer. At no stage of purchase the Supplier becomes aware of the number of credit card of the customer being transmitted this data directly via the secure connection to the PayPal system.

Bank Transfer. The payment is made, together with the shipment of the order, via home banking the customer's bank, in the usual manner of each credit institution.

Cash on Delivery. Payment is in cash upon delivery of the goods; It may want to prepare the exact amount because the courier often has limited rest. In relation to the agreements with the carrier, the shipping costs will be burdened by a contribution for each shipment.

In the case of payment arrears, the Supplier reserves the right to claim interest on late payment, calculated on the basis of the statutory rate in force, applicable from the date of expiry of the payment.
The Supplier shall not be held responsible for any fraudulent or illegal use that may be made by third parties, credit cards and other means of payment, when purchasing products, not being in any part of the time procedure.

The supply of goods by mail order are not subject to certification by an invoice (Art. 22, paragraph 1, 1 Presidential Decree 633/72) or receipt or receipt (art. 2, paragraph 1, lett. 00 DPR 696/96). If the customer wanted the invoice must request it by email or by telephone, rilasciandoci its tax code and / or VAT. It will in any case be invoiced if not required with order. 

The Supplier agrees to fulfill, within 3 working days of receipt of payment, the customer's order within the limits of the stocks in the warehouse. Should one or more items were not immediately available, the Supplier agrees to immediately notify the customer, and to agree with the same the possibility of a partial shipment.

The goods will be delivered throughout the national territory, the European Union and non-EU via Express Courier. Delivery will be made at the address specified by the customer in the order form. Delays have occurred during transport will not be the responsibility of the supplier and can not form grounds for withdrawal or giving the right to compensation, except for the provisions of art. 54 Decree-Law 206/05.

FAILURE TO WITHDRAW. For delivery we require the presence of the customer, or his representative, the address indicated in the order. In the event that, in the first step of delivery, nobody withdraws the goods, the courier will leave a notice to the customer and to agree on a second pass delivery; even if the second pass the goods be withdrawn, the courier will keep the goods in storage at its warehouse for three days. If the customer does not provide for the withdrawal, the Supplier will charge the additional costs arising from the negligence of the customer relative to the failure to collect the shipment. The Supplier will also be entitled to exclude the customer from subsequent purchases or make the provision of service to the online payment.

RESPONSIBILITY. the Supplier assumes no responsibility for any failure due to force majeure such as accidents, explosions, fires, riots, strikes and / or lockouts, earthquakes, floods, damaging computer systems, system failures and other similar events that could prevent, in whole or in part, of the satisfactory implementation of the contract within the agreed time. The Supplier shall not be held liable for any damages, losses and / or costs arising from the failure to perform the contract for the reasons mentioned above. Customer will be entitled only to reimbursement of the Price already paid.
The Supplier guarantees compliance with the quality standards applicable to products; It is excluded from any liability related to the poor state of the products due to improper handling after the time of delivery.
Any disputes related to the execution of the service will be raised, under penalty of forfeiture, in the ten days following the delivery of the products. The customer, from the moment you receive damaged goods or seeks to return to the carrier has direct and exclusive action against the carrier. The latter is also responsible for the delay in delivering the goods to the consignee. the Supplier, in such cases, should be considered free of any liability for loss or damage (damage) of the goods from the moment they are handed over unconditionally to the carrier for transport.


Shipping costs are calculated based on the weight of the products. The cost will be added to the order. The customer will then have the possibility to verify the amount of postage before concluding the purchase process.


Supplier remains the owner of the goods until the payment by the customer is not credited to the account of the Supplier.


As provided by law no. 206/2005, the customer who is not satisfied with the product received, can exercise the right of withdrawal, without penalty and without justification, within 10 working days of receipt of goods. While not required by law, we'll still be grateful to our customers if they want to provide a brief explanation of the reasons for the termination.

To exercise the right of withdrawal, the customer must:

send to the Supplier on time of 10 working days, by registered letter with return receipt, a refund application which specifies the intention to withdraw from; the products for which it intends to exercise the right of withdrawal (attaching a copy of the order, full name of the client); the bank customer's account on which will made the refund. The communication can be anticipated (but will still have to be confirmed by registered A / R within the following 48 hours), by e-mail at or by fax at +39 090/632636 and should be sent to "Also Ltd", based in Messina (ME), ss 114 km 4,260 CONTESSE 98125.

send back, not over the next five days, by mail and at his own expense, the goods intact in all its parts, not used, complete in their original packaging and the instructions for use, otherwise the ineffectiveness of the right of withdrawal. It is understood that the risks of transport for the return of the items are charged to the customer. If the goods are damaged during transport, the Supplier shall notify the Customer thereof (within the working day following receipt of the goods in their stores), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the asset (if insured); in this case, the product will be returned, with shipping costs charged to the customer, while canceling the request for withdrawal. The Supplier is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.

Following the receipt of the returned goods will be examined for any damages not caused by transport. If the goods are intact and the withdrawal has been exercised according to the arrangements, but not later than 30 days from the date of notification of the right of withdrawal, the supplier shall proceed to make the repayment amount, net of expenses delivery, by bank transfer to the account specified by the customer.
The right of withdrawal is lost for lack of the essential integrity of the property (packaging and / or its contents), in cases where the supplier is established: 

- The lack of the external / internal packaging.

- The absence of product components (accessories, cables, manuals, parts, ...).

- Damage to the product for reasons other than transportation or for exceeding the time limits established by law for reasons not caused by the Supplier.

In case of forfeiture of the right of withdrawal, the Supplier will return to sender the property purchased by charging the same shipping costs.
In the event that the customer receives damaged goods or different from the ordered, the Supplier will reimburse fully the amount corresponding to the value of those goods, including related costs. The customer must inform the supplier that the product is damaged or does not match what I ordered within two days of delivery.

The right of withdrawal by the customer does not apply in the event that the purchase of the goods was handled at the store, because in this case the transaction is completed at the time of receipt or invoice from the shop . It can not therefore be regarded as a transaction completed on-line or mail order and the relationship is maintained with the store manager.

The customer can not exercise this right for products made to specifications or clearly personalized or which by their nature can not be returned or are liable to deteriorate or expire rapidly.


The non-fulfillment of the obligations under Items. 7:09 prior to the Customer, and in particular the obligation to pay, will lead to termination of the contract under Art. 1456 cc, without any judicial decision, subject to the right for the supplier to sue for compensation for further damages.

If the Customer discovers the problems related to a purchased product, you may request assistance by sending an email to the supplier, describing the problem, at The After Sales Service Provider will respond to you within 24 working hours and will help you solve the problem.


Please be informed, in accordance with art. 13 of Legislative Decree no. 196/2003, the Supplier must not process data provided by the customer in accordance with regulations regarding the protection of personal data. Personal data is collected for the purpose of registering the customer and provide him with the procedures for the execution of this contract and the necessary communications. The provision of data and 'optional but a refusal to submit them determines the inability' to proceed with the delivery of the service. These data are processed electronically in compliance with the laws and can be produced only at the request of the court or other authority authorized by law. This Privacy Policy relates only to the Site and not to other Web sites accessed via links. In addition, we inform you under the art. dell & rsquo; art. 13 EU Regulation n. 2016/679 "GDPR" that your data will be processed with the modalities and for the finalities & agrave; described on the page PRIVACY POLICY

The optional, explicit and voluntary e-mail addresses listed on this site involves the acquisition of the sender's necessary to respond to requests, and any other data included in the message.

COOKIE POLICY. To learn about our policy regarding cookies, please consult the following link COOKIES POLICY

HOLDER OF DATA. The owner of the data is Mrs. Maria Carciotto, at the headquarters of "Also Ltd." in Messina (ME), SS114 4,260 km countesses 98125. To exercise your rights under art. 7 of Legislative Decree no. 196/2003, the Customer must write to the address indicated, or to, attention: Responsible for processing of personal data.

PLACE OF DATA. Treatment related to web services of this site take place at the seat of the Supplier are carried out only by persons assigned to perform the activities necessary for the execution of the contract. No data from the web service is communicated or disclosed except in order to perform the service or provision requested and only for that purpose.

SECURITY OF PERSONAL INFORMATION. Personal data, possibly collected on the Site, are protected from access, use or disclosure. These data can be accessed only by staff specifically assigned by the Supplier and with their authentication credentials. Are all the necessary safety procedures to protect against data breaches by unauthorized personnel, both locally and on the network. All personal data provided to us are in fact stored in a safe and controlled environment. To this end they were prepared physical, electronic and organizational processes to safeguard and secure the information collected including use of firewalls, antivirus protection and connections.

SHARING AND DISCLOSURE. Personal data provided by you is collected mode 'Technology and treated, even with the help of electronic means, directly and / or through third party representatives (which the company' for the delivery, for mailing and data entry , workshops for customizing products, for advice, etc.) for the purpose 'related to the execution of the service and the management of the purchase of products and finalite' statistics or sending advertising material, including through the use of electronic mail. In any case, the customer's data will not be disclosed (if not a company 'for the delivery, for mailing, data entry, for counseling) or sold to third parties.

YOUR RIGHTS. The customer, once provided their data, enjoys the rights under Art. 7 of D. Lgv. 196/2003, that is, you can know by free access to register the existence of processing of data that may concern; seek confirmation from the headquarters of the supplier of the personal data; know their origin, logic and purpose of their treatment; the updating, rectification and integration; request cancellation, transformation into anonymous form or block in the event of unlawful processing and obtain certification that said operations have been brought to the attention of those to whom the information was communicated or diffused, with the exception of cases in which this fulfillment It proves impossible or involves a manifestly disproportionate to the protected right; oppose the processing of data, even though they are 'relevant to the purpose of collection, for legitimate reasons or if the data is used for sending advertising material, commercial information, market research, direct sales and interactive commercial communication and to be informed, not beyond the time when the data are communicated and distributed, of the possibility of exercising this right.

The general conditions of sale are established under Italian law. For any dispute arise regarding the application, interpretation and execution of these general conditions of sale, it will be pleaded by the court of Messina, subject to the applicability of Article. 63 of the Decree-Law 206/05. Provider reserves the right to modify, if necessary, the general conditions of sale and therefore invites the customer to consult them regularly.